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Cummins Inc. Customer Service Representative II - PwD in São Paulo, Brazil

Customer Service Representative II - PwD


Our culture believes that we can RAISE YOUR POTENTIAL . Offering global career development opportunities, making your community a better place and working with the most innovative people today, seeking to solve the most difficult problems we face globally.

We believe in flexibility, so you can explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

We are looking for a talented Customer Service Representative II - PwD to join our team Atmus in Guarulhos, SP

In this role, you will be impacted in the following ways:

  • Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.

  • Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline:

  • Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.

  • Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.

  • Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.

  • Maintain accurate records of all internal and external interactions in the appropriate database/system.

  • Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.

  • Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.

  • Knowledge of Quality Management Systems.

  • Support Supervisor with hosting customer visits at local facility.

  • Prepare and distribute standard and customized internal and customer reports.

  • Understand Customer Order Management policies, procedures and metrics.

  • Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.

  • Participate in/lead process improvement projects.


To be successful in this role you will need to:

Mandatory requirements:

  • 2 years of previous experience and knowledge obtained through training or experience regarding customer service.

  • Intermediate Microsoft Office.

  • Practice in offering support to analysts regarding customer service, proactively, focusing on process improvements.

Non-mandatory requirements:

  • Intermediate English and/or Spanish.


Primary Location Brazil-São Paulo-São Paulo-Brazil, SP, Guarulhos, Fleetguard Nelson Brazil

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jan 11, 2024, 8:28:24 AM

Unposting Date Ongoing

Organization Cummins Filtration

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 23000BQI